Return & Refund Policy

Effective Date: August 2026

At Base Camp Nutrition Labs, we stand behind the quality of our products and want you to be satisfied with your purchase. Because many of our products are consumable dietary supplements and nutrition products, certain return restrictions are necessary to protect product safety, quality, and integrity.

Please review this Return & Refund Policy before requesting a return.

1. Return Period

Eligible products may be returned within 30 days of delivery.

To qualify for a standard return, products must generally be:

• Unopened
• Unused
• In their original condition
• In their original packaging
• Unaltered and undamaged
• Sealed with the original safety, freshness, or tamper-evident seal intact
• Suitable for resale

Products that have been opened, used, consumed, sampled, or had their safety or tamper-evident seal removed are generally not eligible for return, except where the product arrived damaged, defective, contaminated, incorrect, or where otherwise required by applicable law.

Returns requested more than 30 days after delivery may not be accepted.

2. Return Authorization (RMA)

All returns require prior authorization from Base Camp Nutrition Labs.

Before shipping a product back, please contact our customer service team to request a Return Merchandise Authorization (RMA) and return instructions.

Please do not send products back without authorization. Unauthorized returns may be refused, returned to the sender, or experience delays in processing.

Your RMA number must be included with your return as instructed by our customer service team.

3. Eligible Return Items

Unless otherwise stated, regularly stocked products may be eligible for return when they:

• Are returned within the 30-day return period
• Are unopened and unused
• Have their original safety or tamper-evident seal intact
• Are in new and resalable condition
• Include their original container and packaging
• Have not been damaged, altered, improperly stored, or contaminated after delivery

This may include eligible unopened:

• Dietary supplements
• Capsules and tablets
• Powdered supplements
• Protein and nutrition powders
• Pre-workout and intra-workout products
• Amino acid products
• Vitamin and mineral supplements
• Herbal and botanical supplements
• Other packaged nutrition and wellness products

Base Camp Nutrition Labs reserves the right to inspect all returned products before approving a refund or exchange.

4. Non-Returnable Items

Due to health, safety, quality-control, and product-integrity requirements, certain products cannot be returned.

Non-returnable products may include:

• Opened dietary supplements
• Products with a broken or removed safety or tamper-evident seal
• Partially consumed products
• Products that have been sampled, mixed, prepared, or used
• Products that have been altered or modified
• Products damaged after delivery
• Products that have been improperly stored after delivery
• Products that may have been contaminated after delivery
• Clearance or final-sale products
• Promotional products specifically identified as non-returnable
• Free samples or complimentary products
• Special-order products
• Products subject to manufacturer return restrictions
• Products specifically identified as final sale or non-returnable at the time of purchase

Additional product-specific restrictions may be displayed on the applicable product page.

5. Taste, Flavor, and Personal Preference

Individual preferences regarding flavor, sweetness, texture, smell, mixability, serving size, or similar characteristics may vary.

Once a consumable product has been opened, returns generally will not be accepted solely because a customer does not like the flavor, texture, smell, sweetness, consistency, or other subjective characteristic of the product.

We encourage customers to carefully review product descriptions, flavors, ingredients, serving information, and other available product details before purchasing.

6. Return Shipping

For standard or voluntary returns, including returns resulting from a change of mind, ordering the wrong product or flavor, or no longer wanting the product, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method.

Base Camp Nutrition Labs is not responsible for authorized return packages that are lost or damaged while being shipped back to us.

If you receive an incorrect, damaged, defective, leaking, or otherwise compromised product and Base Camp Nutrition Labs confirms the issue, we will provide appropriate instructions and, where a return is required, cover the reasonable cost of return shipping.

7. Damaged, Defective, Leaking, or Incorrect Products

Please inspect your order promptly after delivery.

If you receive a product that is:

• Damaged during shipment
• Leaking
• Unsealed or has a compromised safety seal
• Defective
• Incorrect
• Missing from your shipment
• Otherwise materially compromised upon arrival

please contact Base Camp Nutrition Labs within 7 days of delivery.

To help us verify the issue, we may request:

• Photographs of the affected product
• Photographs of the shipping package
• Photographs of the safety or tamper-evident seal
• The product lot or batch number
• The expiration or best-before date
• A description of the problem
• Other reasonably necessary information

Please retain the affected product and all original packaging until your claim has been reviewed and you have received further instructions.

Depending on the circumstances and product availability, we may provide a replacement, exchange, store credit, or refund.

8. Exchanges

Exchanges may be offered for eligible unopened products, subject to availability.

If you ordered the wrong product, size, flavor, or formulation, please contact us before returning the original product.

Products being exchanged must satisfy all applicable return requirements, including having their original safety or tamper-evident seal intact.

Customers are generally responsible for shipping costs associated with voluntary exchanges.

Base Camp Nutrition Labs will cover applicable shipping costs when an exchange is required because we shipped an incorrect product or because the product is confirmed to have arrived damaged or defective.

Any difference in price between the original and replacement product will be charged or refunded as applicable.

9. Restocking Fees

Base Camp Nutrition Labs does not charge a restocking fee for standard eligible returns unless an applicable fee was clearly disclosed before purchase.

Products that do not satisfy our return requirements may be refused rather than assessed a restocking fee.

10. Refund Processing

Once your authorized return has been received, we will inspect it to confirm that it satisfies the requirements of this policy.

Approved refunds are generally processed within 3–5 business days after inspection.

Refunds will normally be issued to the original payment method used for the purchase.

After we process a refund, it may take an additional 5–10 business days for the funds to appear in your account, depending on your bank, credit card issuer, or payment provider.

Base Camp Nutrition Labs does not control financial institution processing times.

11. Original Shipping Charges

Original shipping and delivery charges are generally non-refundable for standard or voluntary returns.

This includes returns resulting from:

• Changing your mind
• Ordering the wrong product
• Ordering the wrong flavor
• No longer wanting the product
• Personal taste or preference

If a return or refund is required because Base Camp Nutrition Labs shipped an incorrect product or because a product arrived damaged, defective, or compromised, applicable standard shipping charges may also be refunded.

Expedited, priority, or other special shipping charges requested by the customer may remain non-refundable except where required by applicable law.

12. Return Address

Once your return has been authorized, you will receive return instructions and confirmation of the applicable return address.

Approved returns should be sent to:

FullStack Fulfillment
8575 Somerset Dr. Suite A
Largo, FL 33773

Do not ship products to this address until you have received an RMA and return instructions from Base Camp Nutrition Labs.

Unauthorized returns may be refused and may not qualify for a refund.

13. Refund Adjustments and Refused Returns

Base Camp Nutrition Labs reserves the right to reduce or deny a refund when a returned product does not meet the conditions of this policy.

This may include products that:

• Have been opened
• Have been partially or fully consumed
• Have a broken or removed safety seal
• Have been mixed or prepared
• Have been damaged after delivery
• Have been improperly stored
• Show signs of contamination or tampering
• Are missing original packaging
• Are otherwise no longer in new and resalable condition

We will notify you if your return does not qualify for a full refund.

14. Product Reactions and Individual Results

Dietary supplements and nutrition products may affect individuals differently.

Customers are responsible for reviewing product labels, ingredients, allergen information, warnings, serving instructions, and other information provided with a product before use.

If you experience an unexpected or adverse reaction, discontinue use and seek appropriate medical advice when necessary.

An individual reaction, intolerance, personal preference, or lack of desired results does not automatically make an opened or used product eligible for return, except where otherwise required by applicable law.

15. Product Results

Individual results from dietary supplements, nutrition products, and fitness-related products can vary based on numerous factors, including diet, exercise, lifestyle, consistency of use, and individual physiology.

Base Camp Nutrition Labs does not guarantee specific health, fitness, weight-management, strength, performance, or other results from the use of any product.

Dissatisfaction with individual results does not make an otherwise non-returnable opened or used product eligible for a refund unless a specific satisfaction guarantee was offered with that product.

16. Expired or Short-Dated Products

If you receive a product that is already expired, please contact us within 7 days of delivery.

If you believe you received a product with an unreasonably short remaining shelf life, please contact us with your order number, product name, lot or batch number, and expiration or best-before date so that we can review the issue.

Please do not dispose of the product until we have completed our review.

17. Bundles, Promotions, and Free Products

Products purchased as part of a bundle, package, promotion, or special offer may be subject to additional return conditions.

If returning part of a bundle or promotional purchase causes the remaining order to no longer qualify for the promotional price, the refund may be adjusted to reflect the regular price of the products retained by the customer.

If an order included a free promotional product or gift, we may require the unopened promotional product to be returned with the qualifying merchandise.

If a required promotional item is not returned, its applicable value may be deducted from the refund where permitted by law and the applicable promotional terms.

18. Orders Returned to Sender

If an order is returned to us because of an incorrect or incomplete shipping address provided by the customer, refusal of delivery, failure to retrieve the shipment, or another circumstance outside our control, additional shipping charges may apply if the customer requests reshipment.

Where a refund is approved instead, original shipping charges and applicable return shipping costs may be deducted from the refund where permitted by law.

This provision does not apply when the shipment is returned because of an error by Base Camp Nutrition Labs or our shipping provider.

19. Contact Us

To request an RMA, report a damaged or defective product, request an exchange, or ask a question about a return, please contact:

Base Camp Nutrition Labs

Email: info@basecampnutritionlabs.com
Please include your order number and a brief description of your request.

For damaged, leaking, defective, expired, or incorrect products, please include photographs and applicable lot or batch information when available.

20. Applicable Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.

If applicable law provides rights or remedies that are more favorable than the terms of this policy, those statutory rights will continue to apply.